6 Twitter Tips You Should Have Figured Out on Your Own

When discussing Twitter and social media in general, the conversation always ends with the same sentence “Social media is 90% common sense”. In regard to that, I compare the use of Twitter to SEO. I know there is a lot of material out there when it comes to optimizing a website for search engines, but common sense dictates that if you want people to come across your site on Google, you will use attractive keywords and titles in your article. You do not have to be a rocket scientist to insert links to other articles of yours and place them on relevant words as anchor text. Like I said, a lot of common sense.

 

The Chrome Extension that Should Have Been Part of Twitter

This blog post started out completely differently. I woke up this morning and naturally logged into Twitter to see what news I missed while I was sleeping. I was surprised to discover what I thought was a new feature on Twitter.com, a new popup when I hover my mouse over a shortened link or a person’s name. Twitter has been working hard on implementing new features over the past few months, some more successful than others, and I thought this was just another new functionality to add to the collection.

 

How Social Media Completely Changed Overnight

One of the most common questions people have asked me about Twitter (besides of course “why do I care what you’re doing?”) is how on earth I follow so many people. The question is a valid one since at a following count of over 4,000 people and counting, it is not humanly possible to read every tweet, every thought, or every link that those people share. The basic premise of following people on Twitter is that you are at least somewhat interested in what they have to say, so the question of how I follow them all is a good one.

 

Five Myths/Misunderstandings about Social Media

While the buzz surrounding social media is growing, so is the number of people who just don’t get it. In fact, I come across tens of people daily that use Twitter and have a significant following but are totally clueless about maximizing it. They make mistake after mistake and see none of the results social media can bring. Let me emphasize that there is no one way to use social media “properly”, everyone uses it differently, that is part of the very essence of social tools. However, if these people are annoying their audience with spam-like tweets and causing people to unfollow, it is safe to say they are doing it “wrong”.

 

Ten Steps to Maximize your LinkedIn Network

Ever since Web 2.0 was introduced, or at least since “social” became the big buzz word, everyone talks about the three big social networks: Facebook, Twitter, and LinkedIn (then there is the occasional MySpace fan, I never even made an account). Now, I always enjoyed myself a little Facebook, but was never a huge believer in its value as a business networking tool. I am pretty sure you know my stance on Twitter and its ability to help you achieve your goals, no matter what they might be. However, for the longest time, I did not get LinkedIn. I found its interface to be annoying and not user-friendly. I never really got any added value out of my LinkedIn network. To me, it was just another network I was on, that would send me annoying emails once a day.

 

Five Rules Businesses Must Follow To Succeed on Twitter

As I was reading an article written by a friend and fellow blogger, Kfir Pravda, entitled “What Companies Are Missing in Social Media Marketing”, I started to think about Twitter, social media, and whether all the hype was really justified. My conclusion, as I am sure you know by now, was that yes, social media can be an amazingly effective tool and can assist you in reaching a wider and more relevant audience then any other tool; IF USED CORRECTLY.

 

5 Ways To Guarantee You Won’t Get Followed Back on Twitter

Before I begin, let me just say that I do not like reading articles written in a negative tone, especially when they are essentially telling you how to do something. However, I could not name the article 5 Ways To Guarantee you WILL Get Followed Back, because that is just not true. I am going to share my decision process wen deciding whether to follow someone back, but even if you follow my advice, it does not guarantee anything. On the other hand, if you do NOT do these steps, in most probability, people will not follow you back.

 

7 Valuable Lessons Twitter Has Taught Me About Life

On many occasions, I have heard people debating whether social media in general, and Twitter specifically, is a passing trend or is here to stay. Can you guess which side of the debate I am on? I do not kid myself, I do not think it will always be as popular as it is now, but even Myspace, which is not exactly the most popular social network anymore, has 185 million users and 45 billion page views per month, not too shabby.

 

Top 5 Ways To Optimize your Twitter Network

As you know, I am a big believer in Twitter and its potential as the future of online communication. You should also know that Twitter can help you achieve a lot of your goals, but contrary to popular belief, Twitter is not a magical solution. One cannot join Twitter and expect immediate results without investing substantial amounts of time building up your network. However, the next question asked by every person on Twitter at some point or another, is how do I build up my network? How do I get more followers?

 

Putting Social Media to The Ultimate Test

After last week’s highly impressive event hosted by Orange, I am even more surprised at how horrible my customer experience has been with Orange’s largest competitor, Cellcom. Let me begin by saying that I thought long and hard before writing this post as I am sure Cellcom is years from reading blogs or tweets about their customers’ opinions. I also generally refrain from writing about topics that are exclusively Israeli. However, I came to the conclusion that this is an important enough topic for my readers to know about, so I decided to go ahead with it.

Where do I start? I guess I will start by saying that I have been a customer of Cellcom for over 10 years and have recommended them to family and friends, which eventually led to them signing up with Cellcom as well. Over the past year or so, there has been a significant drop in the quality of their service. I am talking anywhere from me finding mysterious charges on my bill for traveling abroad (have not left the country in years) to them not answering the phones, and when they finally do, hanging up on me and not calling back.

This last saga was the “straw” for me, and the combination of this nightmare and Orange making me an offer I cannot refuse was what lead me to my decision that it was time to move on. Yea right! Called Cellcom to cancel my subscription, and it turns out that a call I got a month ago from their representative offering me a “better” package of minutes,  has now committed me to Cellcom for another year or so. Do you think the representative  told me this? Of course not! Can I prove that? No! OK, now on to the details of this last drama.

I am now using a prehistoric Nokia 6288, which I purchased from Cellcom 2+ years ago. I am paying 69 shekel a month for this dinosaur (approximately $18) just for the phone. To just put that in perspective, Orange is offering the MUCH-MORE-ADVANCED Nokia 5800 for 40 shekel a month. In addition to that charge, I am paying another 20 shekel a month for 3G service. Here’s the problem. My phone is NEVER configured to use the 3G network, not because I do not want to, anyone who knows me knows I am a Web junkie. The reason I do not use my 3G is because it is as slow as Edge and it eats up the battery to the point that a fully charged battery will die after 15 minutes of 3G use.

Sounds like a faulty battery right? Well, I went and purchased a new battery since I was sure that was the issue. Of course it was not. So I called Cellcom and told them of this issue. After waiting the standard half an hour before reaching the right person, he told me to bring it in to their main lab. So, I did exactly that. I told the manager there that I am VERY not happy with this phone and it has given me nothing but problems from day 1. She said they will fix it and send it back like new.

This was on Friday. I called that Sunday to ask what the status was and to make sure they are fixing the appropriate problems, to which I was told that there is no way to contact the lab and if they send it back, it will be like new. Sure enough, I got the phone back, paid 50 shekel for the repair and not only is it not fixed, the phone has some other major issues that were a thousand percent not there before.

So, at this point, I am starting to get fed up, so I call Cellcom again and explain the issue. The representative consulted with a manager after the normal hour and a half wasted on the phone with them and offered me to fix the phone again. They were even “nice” enough to pay for a messenger to come pick up my phone and give me a replacement for free (as if it makes sense that I should pay again after getting back an even more broken phone). I thanked them and asked that the replacement phone he brings me be the same model so I can at least use my memory card, as well as other functions I use regularly. She promised me he’d bring the same phone.

Of course, when the guy came to take my phone, he took out the most basic of phones, I am talking no MP3 player, no Web access, nothing. I told him I am sorry but I had only one request and it seems they could not even do that right. I did not take the phone and sent the messenger back. I then called Cellcom again and asked for a manager. I was told he would call me back by the next day at 7 PM. I eventually got that call 4 days later and when I asked the manager why it took so long, he responded, “OK, no need to overreact, I am on the phone now, aren’t I?” In this manager’s opinion, the fact that he called me 3 days after the time I was told he would call was acceptable.

At this point my blood was pretty much boiling as it is right now writing this post. Basically, the bottom line is they could not offer me anything other than to send another messenger to pick up the phone and do the same story all over again. The status now is that I am waiting for the guy to pick up my phone tonight, and I was guaranteed he would bring the same model as the replacement. Let’s wait and see.

One more thing that makes me nuts is how every step along the way they keep offering me an “upgrade”. Now, I might be nuts but when I think of an upgrade, I think of returning one product and getting another one that is better. With Cellcom, their definition of upgrading is buying a new phone. You start paying for the new phone and continue to pay for the old one. Am I crazy or is this total trickery? What makes that an upgrade?

Now, it is important to emphasize that every single manager and representative I spoke to along the way was aware of the fact that I have a blog with a relatively large audience. I told them I blog about mobile matters and that it can be great PR for them if they help me solve this problem and alternatively give them a horrible name if they do not. Of course, going down this path brought no results besides of course being asked a few times by managers “Are you threatening Cellcom?” Gotta love the attitude!

What do I want? I am not asking for them to give me a phone for free. I am asking for them to replace this phone with one that works. If it is the same model, so be it, although from what I have read, it is a problematic phone. Give me a phone that works, one that I am not paying close to 100 shekel a month for between the phone and the 3G service that does not even work. If they cannot do that, refund me for all the months I could not use the 3G service. Most importantly, I do not care WHAT they offer me, I just want to see that they actually care. What I want to see is that they understand the value of a happy customer and how that is worth so much more than one repair or even phone they might just have to “swallow” to make a customer happy.

I, as a firm believer in the power of social media decided to write this post with the hope that maybe it will be spread around enough that SOMEONE who has some say in Cellcom will be listening. Other companies like Alfa Romeo, Ford, Samsung, and even Orange have started paying attention to the Web community, it is about time Cellcom opened their eyes and did the same.

OK, there’s the story, now it is up to you to ensure that somehow Cellcom reads this post. So spread it as much as possible until you see the following message in my Twitter stream: “It worked, they called, I am tweeting this from my brand new <insert phone here>”.

-Hillel

 

TwitterFon Pro: An in-Depth Review

I love Twitterfon Pro! I have been reviewing it for a week now and it is hands down the best iPhone Twitter app on which I have ever laid my hands. Now, let me just say that the free Twitterfon WAS my favorite Twitter app and this is the same exact app with some tweaks, so how can you go wrong? Before I get into details, let me tell you why I love Twitterfon all together…